Frequently Asked Questions

Check-in is from 3:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be arranged upon request, subject to availability. Please contact us in advance if you need flexibility.

We provide personal check-in service. Before your arrival, we'll send you detailed directions and contact information. Upon arrival, we'll meet you at the property, show you around the apartment, and answer any questions you have about the area.

Free cancellation is available up to 14 days before arrival. For cancellations within 14 days, a partial refund may be available depending on circumstances. Peak season (Christmas/New Year, Carnival) may have different terms. Please check your booking confirmation for specific details.

A 30% deposit is required to confirm your booking, with the balance due upon arrival. We accept bank transfer and major credit cards.

Yes, free private parking is available on-site for all guests. Each apartment has a designated parking space.

Yes, all apartments have fully equipped kitchens with oven, stovetop, refrigerator, dishwasher, microwave, coffee maker, and all necessary cookware and utensils. A supermarket is just 5 minutes away.

Yes, free high-speed WiFi is included in all apartments.

Yes, we have a secure ski room where you can store your skis, snowboards, and boots. We also have boot dryers to ensure your equipment is warm and dry for the next day.

All bed linens, towels, and bath towels are provided and included in the price. Weekly cleaning and linen change is included for stays of 7 nights or more.

The Seceda cable car is just a 5-minute walk from La Rondula, giving you direct access to the Val Gardena ski area and connection to the entire Dolomiti Superski network.

Yes! Several ski rental shops are within 5 minutes walk. We can recommend trusted rental shops and help arrange equipment pickup so your gear is ready when you arrive.

During summer season, guests receive the Val Gardena Active card which provides free access to guided hikes, Nordic walking, yoga, fitness classes, and nature tours. It's a great way to explore the area with local experts.

Yes, during summer season, La Rondula guests have access to a nearby outdoor pool. The Mar Dolomit spa (10 min walk) also offers indoor pools and wellness facilities year-round.

Small, well-behaved pets may be allowed upon request. Please contact us before booking if you plan to bring a pet. An additional cleaning fee may apply.

All apartments are strictly non-smoking. Smoking is permitted outdoors in designated areas only.

A Despar supermarket is just 5 minutes walk from La Rondula. There are also several smaller grocery stores and bakeries in the town center.

The best way to reach us is via WhatsApp at +39 0471 796196 for quick responses. You can also email us at [email protected]. We typically respond within a few hours.