Privacy Policy

1. Introduction

La Rondula ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking with us.

We comply with the EU General Data Protection Regulation (GDPR) and Italian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide

• Name and contact details (email, phone number, address)
• Booking information (dates, accommodation preferences, number of guests)
• Payment information (processed securely through our booking partner)
• Communication records (emails, messages, inquiries)
• Identity documents (as required by Italian law for guest registration)

3.2 Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your bookings
• Communicating with you about your reservation
• Providing customer support
• Complying with legal obligations (e.g., guest registration requirements)
• Improving our services and website
• Sending marketing communications (only with your consent)

5. Legal Basis for Processing

We process your personal data based on:

• Contract performance: To fulfill our booking agreement with you
• Legal obligation: To comply with Italian tourism registration laws
• Legitimate interests: To improve our services and communicate with you
• Consent: For marketing communications and non-essential cookies

6. Data Sharing

We may share your personal data with:

• Booking platforms: Slope.it for reservation processing
• Payment processors: For secure payment handling
• Government authorities: As required by Italian law for guest registration
• Service providers: Who assist in operating our business

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Booking records are retained for 10 years as required by Italian fiscal regulations.

8. Your Rights

Under GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at [email protected].

9. Cookies

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our booking partner uses industry-standard encryption for payment processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.